Payment Methods

Lenox Financial Mortgage Corporation dba WesLend Financial provides the following payment method:

  • Monthly Statements – Remittance coupons will be mailed after each of your prior month’s payment is received.
  • ACH – The checking or savings account designated will be debited monthly for your loan payment.
  • Telephone Payments – One time debit from designated checking account will be applied to your monthly loan payment.

Contact Information

Hours of Operation Monday through Friday 8AM – 5PM (PST)
Customer Service: 888-905-3669 Loan Servicing: loanservicing@lenoxhomeloans.com
Loan Servicing Fax: 949-579-2227

Mailing Address for Loan Payments:

Lenox Financial Mortgage Corporation dba WesLend Financial
P.O. Box 512467
Los Angeles, CA 90051

Payments received after 4:00pm (CT) will post to your account the next business day. Send only payments to the address referenced above.

Overnight Delivery Address for Loan Payments:

Lenox Financial Mortgage Corporation dba WesLend Financial
Attn: Loan Servicing Department
200 E. Sandpointe Avenue, 8th Floor
Santa Ana, CA 92707

Correspondence Address:

Lenox Financial Mortgage Corporation dba WesLend Financial
Attn: Loan Servicing Department
200 E. Sandpointe Avenue, 8th Floor
Santa Ana, CA 92707

Hazard and/or Flood Insurance renewals, Payoff and Verification of Mortgage (VOM) Requests, fax or email to:

Loan Servicing Fax: 949-579-2227 Loan Servicing Email: loanservicing@lenoxhomeloans.com

Note: We do not provide verbal payoff figures. All payoff and VOM requests must be in writing and include the borrower authorization

Pursuant to the Real Estate Procedures Settlement Act (RESPA), a “Qualified Written Request” regarding the servicing of your loan must be sent to this address: Lenox Financial Mortgage Corporation dba WesLend Financial, Attn: Loan Servicing Department, 200 E. Sandpointe Ave., 8th Floor, Santa Ana, CA 92707. A “qualified written request” is written correspondence, other than notice on a payment coupon or statement, which includes your name, account number and the reason(s) for the request.

Important Information:

  • If you do not receive a monthly statement, DO NOT DELAY PAYMENT. Please write your loan number on your check and mail it to the attention of Loan Servicing (See Contact Information). Do not send cash.
  • Please designate how you would like funds in excess of your regularly schedule payment to be applied. If instructions are not provided, we will apply excess funds to reduce an interest payable, fees outstanding and then the principal balance of your loan, provided your loan is current.
  • If you use bill pay with your financial institution, please make sure you allow adequate time for your institution to prepare and mail the payments to us.

Notice of Negative Information:

We may report information about your account to the Credit Bureaus. Late payments, missed payments, other defaults or bankruptcy filing on your account may be reflected in your credit report.

Late Charges and Overdraft Fees:

  • Payment is due on the 1st of the month. Payment received and posted after the grace period will be assessed late charges in accordance to your note. Please allow adequate time for postal delays.
  • If payment is credited to your account and subsequently returned by your bank, the payment will be reversed from your account. A returned check fee $15 – $25, depending on applicable state law may be assessed. In addition, you may be subject to late charges.

Home Owner Counseling Notice:

If your loan is delinquent, you are entitled to receive homeownership counseling from an agency approved by the United State Department of Housing and Urban Development (HUD). A list of the HUD-approved, non-profit homeownership counseling agencies may be downloaded from the Internet at: http//hud.gov/offices/hsg/sfh/hcc/hccprof14.cfm or by calling the HUD toll free number 1-800-569-4287 (toll fee TDD number 1-800-877-8339) to obtain a list of approved nonprofit agencies servicing your residential area.

Standard Servicing Fees for California Properties: Standard Servicing Fees – All Other States

Non-Sufficient Fund $25-$35 2nd Deposit NSF Fee Non-Sufficient Fund $15-$35 (varies by state)
Payoff Statement Fee $30 Payoff Statement Fee $25-$30 (varies by state) if applicable
Reconveyance/Release of Mortgage Fee $15-$45 Reconveyance/Release of Mortgage Fee $41-$60 (varies by state)
Beneficiary Statement Fee $30 Beneficiary Statement Fee (varies by state) if applicable
Recording Fee $18-$40 Recording Fee (varies by state) if applicable
BPO / Appraisal Fee $100-$250 BPO / Appraisal Fee (varies by state) if applicable
Late Charge per Note Late Charge per Note
Foreclosure Cancellation Fee $50-$250 Foreclosure Cancellation Fee $35-$250 (varies by state) if applicable
Fax Fee $10 Fax Fee $10 or (varies by state) if applicable

NOTE: All fees are subject to change without notice. These fees do not apply if prohibited by federal, state law or your mortgage loan documents. Other third party fees apply depending on your specific request and the status of your loan.